We decided to order a pizza for dinner. Alan and I didn’t have any cash on us so we wanted to pay with a credit card – no problem, the lady at pizza delivery said. It’ll take 35 mins. We sat outside in the sun to wait and we missed their phone call to inform us that their credit card machine wasn’t working. After over one hour waiting, we called them to find out about our pizza. They explained the problem and asked if we had cash. Alan explained we didn’t have any cash since we had just arrived from abroad. We asked them to cancel our order, they told us they’d deliver our pizza free of charge and apologized for the inconvenience. We’ve just finished eating our free large pizza – half all-dressed, half vegetarian.
Now, that’s what I call customer service: not being penalized for something that is not your fault.