Customer service

Among the many errands we had to run today – such as buying a couch – was a visit to the Apple Store at the Eaton Centre. When we bought our iMac back in June, we also bought an Airport Extreme Base Station. It’s basically a fancy wireless router that can also work as a server for a printer or an external hard drive. It worked flawlessly for a couple of weeks and then, suddenly, we couldn’t find the printer anymore. We went by the Apple Store one day and asked the guy at technical support for some ideas on how to troubleshoot it. He told us to try a factory reset and if that didn’t work, to bring it in. OK, easy enough. We tried resetting it a few times. Still no printer. So we brought it in this afternoon. The system at the store is pretty neat. You log on either from home or at one of the gazillion computers at the store and book an hour with someone from their tech support – the so-called Genius Bar. We got there at 1:45 and found a slot open at 2 pm. We told them what happened – that the printer couldn’t be found on the network and that we trying to reset to no avail – and the guy didn’t even hesitate, “ok, let’s just exchange it for a new one”. He didn’t ask how long did we have it, he didn’t ask us to try new tricks, he didn’t claim there was something wrong with the printer. I even asked if he didn’t want to try plugging it in first and testing it. He said it wouldn’t make any difference since he didn’t have our printer. So we walked out ten minutes later with a new Airport Extreme. Gotta love customer service in this country…

Decorating…

When we left for Spain, we had to move all our furniture into a storage facility. We considered keeping our apartment in Toronto and subletting it but it was too much trouble to try to find someone we could trust and not have to worry about whether he/she paid the bills. So the answer was giving up our apartment, move everything into storage and getting a new place when we got back. Since the storage fees were calculated by volume, we sold some of the furniture that we didn’t really like before we left. There was no point in paying for something that we would eventually sell or throw out anyways… So we sold some bookcases, a futon, a desk, a bar unit, our tv… and we are now slowly trying to re-furnish our apartment. Some things changed functions – since we no longer have a TV, the TV stand became a bar unit – but other things weren’t so easy to adapt.

Today we finally bought a much-needed couch for our living room and some bookshelves. The bookshelves are quite ingenious; they are mounted to the wall and the books are piled upon it in such a way that the shelf itself becomes invisible, creating the effect of floating books. We had seen them for sale in Barcelona and I meant to go back to the store and buy a few before we left but never made it back to the store. Yesterday we saw them for sale at the gift shop of the Art Gallery of Ontario. I bought three and we put them up last night. I must say, I quite like the effect they create… Here are some pictures:

Floating bookshelves Floating bookshelves

Neat, huh?

PS: the frame on the left side is awaiting until I can select some pictures from our year in Spain…